Refund Policy

This Refund Policy explains when you can get your money back for a paid Reelway subscription. It forms part of our Terms of Service. New workspaces also start with a 7-day free trial with no payment details required, so you can try Reelway before you pay anything.

If you are not satisfied, you can request a full refund within 7 days of your first payment. This applies to the first payment you make for a workspace when you subscribe to a paid plan, and no reason is required.

• The 7 days start on the date your first payment is successfully completed.
• The refund covers the amount you actually paid, including any discount you received, such as a referral discount.
• Once your refund is approved, your subscription is cancelled and your access to the paid plan ends.
• The guarantee applies once per workspace. It does not apply again if you resubscribe after a refund.

• Renewals: after the 7-day period, fees are non-refundable, and we do not refund partial billing periods. Cancel before your renewal date to avoid being charged again; you keep access until the end of the period you have paid for.
• Plan changes: if you upgrade, the 7-day guarantee still runs from your first payment only.
• Charged in error: if you were charged by mistake, for example a duplicate charge or a renewal after a cancellation that we failed to process, contact us and we will correct it with a refund, even outside the 7-day period.
• Legal rights: nothing in this policy limits any refund right you have under the law where you live.

Email [email protected] from the address on your account, with the subject “Refund request”, and include:

• your workspace name or address;
• the date and amount of the payment; and
• optionally, why you are asking. This helps us improve, but it is not required.

Requests must reach us within 7 days of your first payment. We aim to reply within a few business days.

Approved refunds are returned to the original payment method through our payment provider, Kashier, in the same currency you paid in (Egyptian pounds, EGP, unless stated otherwise). After we approve a refund, your bank or card issuer controls how long it takes to appear on your statement, which is typically 5 to 14 business days.

Cancelling a subscription does not delete your content. You can export what you need, and we keep your content for a short period after access ends so you can retrieve it, as described in our Terms of Service. To have your data deleted, use our Data Deletion page.

If a payment made with a referral link is refunded or charged back, the related referral commission is cancelled, as set out in the referral program section of our Terms of Service.

We may update this policy. A change does not affect refund requests for payments made before the change, which are handled under the policy that applied when you paid.

Questions about refunds or a charge on your account? Email [email protected].